High Speed Internet Frequently Asked Questions -
Time Warner Cable

How do I set up my handheld devices and laptop?

It's easy to set up your WiFi-enabled device when you're in a Time Warner Cable hotspot.

My Time Warner Cable Internet seems slow, what can I do?

Connection Problems
Diagnose and Troubleshoot your Road Runner connection.
View Tutorial

 CA Internet Security Suite
Protect your PC against viruses, spyware, hackers, spam, offensive websites and other Internet threats that can jeopardize your privacy and diminish PC performance. 
Explore Security Software

Road Runner System Requirements
Follow the recommended and minimum system requirements for optimal computer performance.

 Speed Test
Use a Speed Test tool to see how fast your Internet connection is.

I’m having problems with my wireless network, what should I do?

Please try each of the following steps.

  1. Ensure your wireless connection on your laptop/PC is turned on.  
  2. Check your cable TV (if applicable). If your TV is experiencing problems, your Road Runner internet services are most likely affected as well.
  3. Check all connections on your computer and cable modem. You may find that a cord has become loose or has been pulled out.
  4.  Reboot your cable modem and wireless router. If there has been a cable problem in your area, it may be necessary to reboot the modem in order to re-establish a proper connection.  
  5. If you are connecting wirelessly, make sure you are within range of your wireless router.
  6. Reboot your computer. This fixes a surprising amount of problems, especially those that have cropped up unexpectedly, or with no apparent cause.
  7. If the first 6 steps are unsuccessful contact Time Warner directly. 

Wireless Networking General Info
The easiest way to connect multiple computers to the Internet is with a Time Warner Cable® High Speed Online cable modem with built-in wireless router.

You can connect 4 or more computers to your modem. Actual number can vary by location.

Under normal usage, with the maximum number of computers on the network, the speed of your Internet connection should not be affected. However, if one computer is being used for something that requires a large amount of dedicated continuous bandwidth, like streaming video or large graphics transfer, you may notice slower speeds.

 Wireless Networking System Requirements
All of your computers need to be equipped with wireless network cards which are usually built in. For older computers without these cards, you can buy an external adaptor that can plug into a port on the outside of your computer.

How do I pay my bill?

Choose the option that's most convenient for you

What is PayXpress Online Bill Pay?

PayXpress Online Bill Pay is a convenient service that allows you to view, pay and manage your account. You can make one-time payments, view statements and also set up recurring payments and have your bill paid automatically each month, so it's off your mind and always on time.

To make a one-time payment:

  • Login to PayXpress Online Bill Pay
  • From the Account Overview, select "Make a One-Time Payment"
  • Follow the directions, beginning with select a Payment Method and provide all required information

    To set up recurring payments:
  • Login to PayXpress Online Bill Pay 
  • From the Account Overview, select "Set up Recurring Payments"
  • Follow the directions, beginning with select a Payment Method and provide all required information
How do I make an Automatic Bill Payment by phone?

To make a one-time payment using the automated service, call 1-866-TWXPRES (1-866-899-7737).

You may also choose to have payments automatically deducted from your checking account, savings account, credit or debit card each month. You can also view your statement, payment status and receive e-mail notification of pending or posted payments. To enroll in Time Warner’s non-Internet Recurring Payment Program, call 1-866-TWC-PAYX (1-866-892-7299).

Note: The above phone numbers should ONLY be used to make one-time payments or to enroll/change/un-enroll in our recurring payment.program.
How do I make a payment in person?
Visit any Time Warner Cable store to make payment arrangements or add services.
 How do I mail in my payment?

To pay your bill by mail, simply mail your check or money order, payable to Time Warner Cable, to the appropriate payment office listed below. If you are not including a payment slip, please remember to note your account number:

Time Warner Cable
P.O. Box 11820
Newark, NJ 07101-8120

Support Documents

ACN High Speed Internet Support Documents – Verizon and CenturyLink Markets:

    DSL Router Install Guide (Qwest/Verizon Markets) English | Español
    DSL Easy Start Guide (Qwest/Verizon Markets) English | Español

 


*Please note: links direct to a Time Warner website not affiliated with ACN