Contact Customer Care

Still not finding the answers to your questions? For an immediate response, our Customer Care centers are available to help.
Please note that all published Customer Care Center times listed below reflect Eastern Time unless otherwise indicated.

US Support
 

Digital Phone Service (including High Speed Internet)
Customer Care 877-226-1010 Call:
Monday-Saturday: 9am-12am
Sunday: Closed

Text:
Monday-Friday: 9am-10pm
Saturday: 9am-6pm
Sunday: Closed
Technical Support 888-414-1958 Call:
Monday-Friday: 9am-12am
Saturday-Sunday: 11am-8pm

Text:
Monday-Friday: 9am-11pm
Email Technical Support 24 x 7 Within 2 Business Days Email Tech Support
Customer Care (Spanish) 888-303-6226 Monday-Friday: 9am-10pm
Saturday-Sunday: Closed
Technical Support (Spanish) 888-414-1958 Monday-Friday: 10am-10pm
Saturday-Sunday: Closed
 
Local & Long Distance
Local Services Service/Billing Issues 877-226-1010 Call:
Monday-Saturday: 9am-12am
Sunday: Closed

Text:
Monday-Friday: 9am-10pm
Saturday: 9am-6pm
Sunday: Closed
Long Distance Service/Billing Issues 877-226-1010 Call:
Monday-Saturday: 9am-12am
Sunday: Closed

Text:
Monday-Friday: 9am-12am
Saturday: 9am-6pm
Sunday: Closed
Long Distance Collections Department 866-226-8838 Monday-Friday: 9am-9pm
Saturday-Sunday: Closed
Spanish Language Support 888-303-6226 Monday-Friday: 9am-10pm
Saturday-Sunday: Closed
High Speed Internet
Verizon and CenturyLink DSL (Bundled)
Technical Support
877-226-1010
(option 3)
Monday-Saturday: 9am-12am
Sunday: Closed
Verizon and CenturyLink DSL (Bundled)
Billing & Account Maintenance
877-226-1010 Monday-Saturday: 9am-12am
Sunday: Closed
Energy
XOOM Energy Customer Service
     Questions or Changes Prior to Service Switch 888-787-8997 Monday through Friday, 10:30 a.m. - 9:30 p.m. (ET)
     Customer Care for Existing Customers 888-997-8979 Monday through Friday, 10:30 a.m. - 9:30 p.m. (ET)
XOOM Solar Customer Service
     Customer Care (855) 966 6765 Monday through Friday, 8 a.m. - 9 p.m. (ET)
Wireless

Customer Support
Flash Wireless:

(888) 226-2141

Text or Call:
Monday - Saturday 8 am - 1 am ET,
Sunday 12 pm - 9 pm
ACN View
Customer Care
866-827-3039 Monday-Saturday: 10am-10pm
Sunday: Closed
Television
New DIRECTV Orders 800-653-1730  
Customer Care for Existing DIRECTV Customers
and Changes in service Prior to Installation
800-DIRECTV  
New DISH Network Orders 800-222-5368 Monday - Friday 8 am - 1 am (ET)
Saturday - Sunday 9 am - 11 pm (ET)
Security & Automation
Vivint Security & Automation 877-479-1668 (Residential)


877-915-0928 (Business)

8am -12am ET/7 days week

8am -12am ET/7 days week

Protect America 800-951-5111
(Option 4)
Monday - Friday 9 am -10 pm ET
Saturday 9 am- 9 pm ET
Sunday 9 am – 8 pm ET
(www.acnsecuritysystems.com)
 
ADT Home Security 866-417-3044 Monday - Friday 8 am - 12 am (ET),
Saturday 9 am - 12 am (ET)
Sunday 10 am - 10 pm (ET)
ACN Premium Technical Support
Customer Care 877-265-3407 7 days a week 8 AM – Midnight, ET
New Orders 877-265-3409

7 days a week 8 AM – Midnight, ET

DigitalTalk Express (Digital Phone Service for Small Business)
Customer Service/Technical Support 866-217-2415
(option 1)
Call:
Monday - Friday: 9am - midnight
Saturday - Sunday: 11am - 8pm

Text:
Monday - Friday: 9am - 11pm
ACN Business Advantage
Customer Service/Technical Support 877-226-7177 Monday - Saturday: 9am - 12am
Sunday: Closed
Dial-Up Internet
Technical Support 800-628-6108 Monday-Friday: 9am-9pm
Cancellations & Credit Card Information Updates 877-226-1010 Monday-Saturday: 9am-12am
Sunday: Closed
Billing Issues 877-226-1010 Monday-Saturday: 9am-12am
Sunday: Closed
WiMAX
Customer Service for Existing CLEAR Customers 888-888-3113  

Canada Customer Care
 

Digital Phone, Local & Long Distance and Internet Services
ACN Canada Customer Care
1100 Ave. des Canadiens-de-Montréal
Suite 450
Montreal QC H3B 2S2
888-383-8226 Monday-Friday: 8am-11pm
Saturday: 9am-6pm
Technical Support 866-913-3445 Monday-Friday: 7am-12am
Saturday-Sunday: 9am-6pm
 
High Speed Internet Serviceability Help Line
(verifying service for TELUS customers)
877-418-3738  
Wireless Service
Questions Before Placing an Order 866-295-0124  
Questions After Placing Order
866-295-0124 (after receiving a confirmation email)
Maintenance Questions on Existing Account
866-558-2273 (including changes to plans or devices)
Activations After Placing an Order
866-295-0124
option #7
 
Satellite Television
To Sign Up 866-350-8021 Monday-Friday: 8:30am-9pm
Saturday: 9am-9pm
Sunday: 10am-6pm
Customer Care for Existing Customers 888-759-3474  
Home Security & Automation
ADT Home Security 866-952-0825 Monday-Friday: 8am-12am
Saturday: 9am-12am
Sunday: 10am-10pm
Vivint Residential
Questions before placing your order


Questions after placing your order


Vivint Business

877-479-1668


800-216-5232


877-915-0928

Monday-Friday: 9am-12am ET
Saturday and Sunday: 8am-12am ET

Monday-Friday: Open 24hrs
Saturday and Sunday: Open 24hrs

Monday-Friday: 8am-12am ET
Saturday and Sunday: 8am-12am ET

Protectron Security Services 844-238-8546 Monday-Friday: 9am-8pm ET
ACN View
Customer Care 877-553-5099 Monday-Friday: 8am-11pm
Saturday: 9am-6pm
ACN Canada Energy
Customer Service 866-360-3193