Contact Customer Care

Still not finding the answers to your questions? For an immediate response, our Customer Care centers are available to help.
Please note that all published Customer Care Center times listed below reflect Eastern Time unless otherwise indicated.

US Support
 

Digital Phone Service
Customer Care 877-226-1010 Call:
Monday-Saturday: 9am-12am
Sunday: Closed

Text:
Monday-Friday: 9am-10pm
Monday-Friday: 9am-10pm
Sunday: Closed
Technical Support 888-414-1958 Call:
Monday-Friday: 9am-12am
Saturday-Sunday: 11am-8pm

Text:
Monday-Friday: 9am-11pm
Email Technical Support 24 x 7 Within 2 Business Days Email Tech Support
Customer Care (Spanish) 888-303-6226 Monday-Friday: 9am-10pm
Saturday-Sunday: Closed
Technical Support (Spanish) 888-414-1958 Monday-Friday: 10am-10pm
Saturday-Sunday: Closed
 
Local & Long Distance
Local Services Service/Billing Issues 877-226-1010 Call:
Monday-Saturday: 9am-12am
Sunday: Closed

Text:
Monday-Friday: 9am-10pm
Monday-Friday: 9am-10pm
Sunday: Closed
Long Distance Service/Billing Issues 877-226-1010 Call:
Monday-Saturday: 9am-12am
Sunday: Closed

Text:
Monday-Friday: 9am-10pm
Monday-Friday: 9am-10pm
Sunday: Closed
Long Distance Collections Department 866-226-8838 Monday-Friday: 9am-9pm
Saturday-Sunday: Closed
Spanish Language Support 888-303-6226 Monday-Friday: 9am-10pm
Saturday-Sunday: Closed
High Speed Internet
Verizon and CenturyLink DSL (Bundled)
Technical Support
877-226-1010
(option 3)
Monday-Saturday: 9am-12am
Sunday: Closed
Verizon and CenturyLink DSL (Bundled)
Billing & Account Maintenance
877-226-1010 Monday-Saturday: 9am-12am
Sunday: Closed
Verizon FiOS Customer Service 888-913-9411 Monday - Friday 8 am - 1 am (ET), Saturday - Sunday 9 am - 11 pm (ET)
Energy
Planet Energy Customer Service 855-360-3043 Monday-Friday: 9am-5pm ET
XOOM Energy Customer Service
     Questions or Changes Prior to Service Switch 888-787-8997 Monday through Friday, 10:30 a.m. – 9:30 p.m. (ET)
     Customer Care for Existing Customers 888-997-8979 Monday through Friday, 10:30 a.m. – 9:30 p.m. (ET)
Wireless

Customer Support
Flash Wireless:

(888) 226-2141

Text or Call:
Monday - Saturday 8 am - 1 am ET,
Sunday 12 pm - 9 pm
ACN View
Customer Care
866-827-3039 Monday-Saturday: 10am-10pm
Sunday: Closed
Television
Verizon FiOS Customer Service 888-913-9411 Monday - Friday 8 am - 1 am (ET)
Saturday - Sunday 9 am - 11 pm (ET)
New DIRECTV Orders & Changes In Service Prior to Installation 800-653-1730  
Customer Care for Existing DIRECTV Customers 800-DIRECTV  
New DISH Network Orders 800-222-5368 Monday - Friday 8 am - 1 am (ET)
Saturday - Sunday 9 am - 11 pm (ET)
Security & Automation
ADT Home Security 866-417-3044 Monday - Friday 8 am - 12 am (ET),
Saturday 9 am - 12 am (ET)
Sunday 10 am - 10 pm (ET)
Vivint Security & Automation 877-479-1668 (Residential)


877-915-0928 (Business)

8am -12am ET/7 days week

8am -12am ET/7 days week

ACN Premium Technical Support
Customer Care 877-265-3407 Monday-Saturday: 8:30am-8:30pm
Sunday: 8:30am-5pm
DigitalTalk Express (Digital Phone Service for Small Business)
Customer Service/Technical Support 866-217-2415
(option 1)
Call:
Monday - Friday: 9am - midnight
Saturday - Sunday: 11am - 8pm

Text:
Monday - Friday: 9am - 11pm
ACN Business Advantage
Customer Service/Technical Support 877-226-7177 Monday - Saturday: 9am - 12am
Sunday: Closed
Protect America Security & Automation
Customer Service/Technical Support 800-951-5111
(Option 4)
Monday - Friday 9 am -10 pm ET,  Saturday 9 am- 9 pm ET,
Sunday 9 am – 8 pm ET (www.acnsecuritysystems.com)
 
Dial-Up Internet
Technical Support 800-628-6108 Monday-Friday: 9am-9pm
Cancellations & Credit Card Information Updates 877-226-1010 Monday-Saturday: 9am-12am
Sunday: Closed
Billing Issues 877-226-1010 Monday-Saturday: 9am-12am
Sunday: Closed
WiMAX
Customer Service for Existing CLEAR Customers 888-888-3113  

Canada Customer Care
 

Digital Phone, Local & Long Distance and Internet Services
ACN Canada Customer Care
1100 Ave. des Canadiens-de-Montréal
Suite 450
Montreal QC H3B 2S2
888-383-8226 Monday-Friday: 8am-11pm
Saturday: 9am-6pm
Technical Support 866-913-3445 Monday-Friday: 7am-12am
Saturday-Sunday: 9am-6pm
 
High Speed Internet Serviceability Help Line
(verifying service for TELUS customers)
877-418-3738  
Wireless Service
Questions Before Placing an Order 866-295-0124  
Questions After Placing Order
866-295-0124 (after receiving a confirmation email)
Maintenance Questions on Existing Account
866-558-2273 (including changes to plans or devices)
Satellite Television
To Sign Up 866-350-8021 Monday-Friday: 8:30am-9pm
Saturday: 9am-9pm
Sunday: 10am-6pm
Customer Care for Existing Customers 888-759-3474  
Home Security & Automation
Sign-up for ADT Home Security 866-952-0825 Monday - Friday 8 am - 12 am (ET), Saturday 9 am - 12 am (ET) & Sunday 10 am - 10 pm (ET)
Sign-up for Vivint Home Security & Automation 877-479-1668
ACN View
Customer Care 877-553-5099 Monday-Friday: 8am-11pm
Saturday: 9am-6pm
ACN Canada Energy
Customer Service 866-360-3193