Contact Customer Care

Still not finding the answers to your questions? For an immediate response, our Customer Care centers are available to help.
Please note that all published Customer Care Center times listed below reflect Eastern Time unless otherwise indicated.

US Support
 

Digital Phone Service
Customer Care 877-226-1010 Monday-Saturday: 9am-12am
Sunday: Closed
Chat Now!
Technical Support 888-414-1958 Monday-Friday: 9am-12am
Saturday-Sunday: 11am-8pm 		Chat Now!
Local & Long Distance
Local Services Service/Billing Issues 877-226-1010 Monday-Saturday: 9am-12am
Sunday: Closed
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Long Distance Service/Billing Issues 877-226-1010 Monday-Saturday: 9am-12am
Sunday: Closed
Long Distance Collections Department 866-226-8838 Monday-Friday: 9am-9pm
Saturday-Sunday: Closed
High Speed Internet
Verizon and CenturyLink DSL (Bundled)
Technical Support		 877-226-1010
(option 3)		 Monday-Saturday: 9am-12am
Sunday: Closed
Verizon and CenturyLink DSL (Bundled)
Billing & Account Maintenance		 877-226-1010 Monday-Saturday: 9am-12am
Sunday: Closed
AT&T U-verse and Verizon FiOS
Customer Service		 888-913-9411 Monday - Friday 8 am - 1 am (ET), Saturday - Sunday 9 am - 11 pm (ET)
Dial-Up Internet
Technical Support 800-628-6108 Monday-Friday: 9am-9pm
Cancellations & Credit Card Information Updates 877-226-1010 Monday-Saturday: 9am-12am
Sunday: Closed
Billing Issues 877-226-1010 Monday-Saturday: 9am-12am
Sunday: Closed
WiMAX
Customer Service for Existing CLEAR Customers 888-888-3113  
Wireless
Sign Up
(Flash Wireless, Verizon, Sprint and T-Mobile)		 (866) 629-7757
Monday- Friday  9 am-  10 pm ET
Saturday 9 am - 9 pm ET
Closed Sunday		  

Customer Support
Flash Wireless:

Verizon Wireless, Sprint and T-Mobile:

(888) 226-2141
Monday - Saturday 9 am - Midnight ET,
Closed Sunday

(866) 629-7757
Monday – Friday  9 am-  2am ET,
Saturday and Sunday 10 am - Midnight
Chat Now!
ACN Mobile World
Customer Care
 866-827-3039 Monday-Saturday: 10am-10pm
Sunday: Closed
Television
AT&T U-verse and Verizon FiOS
Customer Service		 888-913-9411 Monday - Friday 8 am - 1 am (ET)
Saturday - Sunday 9 am - 11 pm (ET)
New DIRECTV Orders & Changes In Service Prior to Installation 800-653-1730  
Customer Care for Existing DIRECTV Customers 800-DIRECTV  
New DISH Network Orders 888-913-9411 Monday - Friday 8 am - 1 am (ET)
Saturday - Sunday 9 am - 11 pm (ET)
Home Security & Automation
Sign-up for ADT Home Security 866-417-3044 Monday - Friday 8 am - 12 am (ET), Saturday 9 am - 12 am (ET) & Sunday 10 am - 10 pm (ET)
Sign-up for Vivint Home Security & Automation 877-479-1668
ACN Premium Technical Support
Customer Care 877-265-3407 Monday-Saturday: 8:30am-8:30pm
Sunday: 8:30am-5pm
U.S. Energy
Planet Energy Customer Service 855-360-3043 Monday-Friday: 9am-5pm ET
XOOM Energy Customer Service
     Questions or Changes Prior to Service Switch 888-787-8997 Monday through Friday, 10:30 a.m. – 9:30 p.m. (ET)
     Customer Care for Existing Customers 888-997-8979 Monday through Friday, 10:30 a.m. – 9:30 p.m. (ET)
DigitalTalk Express (Digital Phone Service for Small Business)
Customer Service/Technical Support 866-217-2415
(option 1)		 Monday - Friday: 9am - 12am
Saturday - Sunday: 11am - 8pm
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ACN Business Advantage
Customer Service/Technical Support 877-226-7177 Monday - Saturday: 9am - 12am
Sunday: Closed
Chat Now!

Canada Customer Care
 

Digital Phone, Local & Long Distance and Internet Services
ACN Canada Customer Care
1100 Ave. des Canadiens-de-Montréal
Suite 450
Montreal QC H3B 2S2		 888-383-8226 Monday-Friday: 8am-11pm
Saturday: 9am-6pm		 Chat Now!
Technical Support 866-913-3445 Monday-Friday: 7am-12am
Saturday-Sunday: 9am-6pm		  
High Speed Internet Serviceability Help Line
(verifying service for TELUS customers)		 877-418-3738  
Wireless Service
Questions Before Placing an Order 866-295-0124  
Questions After Placing Order
 866-295-0124 (after receiving a confirmation email)
Maintenance Questions on Existing Account
 866-558-2273 (including changes to plans or devices)
Satellite Television
To Sign Up 866-350-8021 Monday-Friday: 8:30am-9pm
Saturday: 9am-9pm
Sunday: 10am-6pm
Customer Care for Existing Customers 888-759-3474  
Home Security & Automation
Sign-up for ADT Home Security 866-952-0825 Monday - Friday 8 am - 12 am (ET), Saturday 9 am - 12 am (ET) & Sunday 10 am - 10 pm (ET)
Sign-up for Vivint Home Security & Automation 877-479-1668
ACN Mobile World
Customer Care 877-553-5099 Monday-Friday: 8am-11pm
Saturday: 9am-6pm
ACN Canada Energy
Customer Service 866-755-9553  

Puerto Rico Customer Care
 

Digital Phone, Local & Long Distance and Internet Services
Technical Support 888-414-1958 Monday-Friday: 9am-12am
Saturday-Sunday: 11am-8pm
General Inquiries 877-226-1010 Monday-Saturday: 9am-12am
Sunday: Closed