Home Security & Automation
Dial-Up Internet
Technical Support
Merchant Services

Contact Customer Care

Still not finding the answers to your questions? For an immediate response, our Customer Care centers are available to help.
Please note that all published Customer Care Center times listed below reflect Eastern Time unless otherwise indicated.

ACN Canada
P.O. Box 720,
Postal Station B,
Montreal, Quebec H3B 3K3

Residential Customer Support  (Digital Phone, Local & Long Distance and Internet Service)
ACN Canada Customer Care
888-383-8226 Monday-Friday: 8am-10pm
Saturday: 9am-8pm
Sunday: Closed

eCare (Text or Chat)::
Monday Friday: 8:00 a.m. to 11:00 p.m.
Saturday: 9:00 a.m. to 10:00 p.m.
Sunday: Closed
Monday-Friday: 9am-9pm
  Email us
Technical Support 866-913-3445 Monday-Friday: 8:30am-12am
Saturday-Sunday: 9am-9pm
Monday-Friday: 9am-9pm
  Email us
High Speed Internet Serviceability Help Line
(verifying service for TELUS customers)
Business Customer Support  (DigitalTalk Express, BusinessTalk Phone Service, Internet Service)
Customer Care (800) 219-0143 Monday Friday: 8:00 a.m. to 10:00 p.m.
Saturday: 9:00 a.m. to 8:00 p.m.
Sunday - Closed
Technical Support (800) 219-0143 Monday Friday: 8:30 a.m. to 12:00 a.m.
Saturday & Sunday: 9:00 a.m. to 9:00 p.m.
Wireless Service
Questions Before Placing an Order 866-295-0124  
Questions After Placing Order
866-295-0124 (after receiving a confirmation email)
Maintenance Questions on Existing Account
866-558-2273 (including changes to plans or devices)
Activations After Placing an Order
option #7
Satellite Television
To Sign Up 866-350-8021 Monday-Friday: 10am-10pm
Saturday: 10am-9pm
Sunday: 10am-7pm
Customer Care for Existing Customers 888-759-3474  
Security & Automation
Vivint Residential
Questions before placing your order

Questions after placing your order

Vivint Business




Monday-Friday: 9am-12am ET
Saturday and Sunday: 8am-12am ET

Monday-Friday: Open 24hrs
Saturday and Sunday: Open 24hrs

Monday-Friday: 8am-12am ET
Saturday and Sunday: 8am-12am ET

Protectron Security Services
New Clients Ready to Order


Monday-Friday: 9am-8pm ET
ACN View
Customer Care 877-553-5099 Monday-Friday: 8am-11pm
Saturday: 9am-6pm
Canada Energy
Planet Energy 1-866-360-3193  
Reliance Home Comfort 1-855-724-4040  
ACN Premium Technical Support
Customer Care

New Orders

Monday - Saturday 8:30 am - 8:30 pm ET
Sunday 8:30 am - 5 pm ET

7 days a week 8 AM – Midnight, ET