Television
Home Security & Automation
Dial-Up Internet
Technical Support
Merchant Services

Contact Customer Care

Still not finding the answers to your questions? For an immediate response, our Customer Care centers are available to help.
Please note that all published Customer Care Center times listed below reflect Eastern Time unless otherwise indicated.

ACN Canada
P.O. Box 720,
Postal Station B,
Montreal, Quebec H3B 3K3

Residential Customer Support  (Digital Phone, Local & Long Distance and Internet Service)
ACN Canada Customer Care
888-383-8226 Monday - Friday: 8am-10pm
Saturday: 9am-8pm
Sunday: Closed
877-226-1010 eCare (Text or Chat)::
Monday - Friday: 8:00 a.m. to 11:00 p.m.
Saturday: 9:00 a.m. to 10:00 p.m.
Sunday: Closed
Technical Support 866-913-3445 Monday - Friday: 8:30am-12am
Saturday-Sunday: 9am-9pm
 
High Speed Internet Serviceability Help Line
(verifying service for TELUS customers)
877-418-3738  
Business Customer Support  (DigitalTalk Express, BusinessTalk Phone Service, Internet Service)
Customer Care (800) 219-0143 Monday - Friday: 8:30 a.m. to 12:00 p.m.
Saturday & Sunday: 9:00 a.m. to 9:00 p.m.
Technical Support (800) 219-0143 Monday - Friday: 8:30 a.m. to 12:00 a.m.
Saturday & Sunday: 9:00 a.m. to 9:00 p.m.
Security & Automation
Vivint Residential
Questions before placing your order


Questions after placing your order


Vivint Business

877-479-1668


800-216-5232


877-915-0928

Monday - Friday: 9am-12am ET
Saturday and Sunday: 8am-12am ET

Monday - Friday: Open 24hrs
Saturday and Sunday: Open 24hrs

Monday - Friday: 8am-12am ET
Saturday and Sunday: 8am-12am ET

Protectron Security Services
New Clients Ready to Order

844-238-8546

Monday - Friday: 9am-8pm ET
ACN View
Customer Care 877-553-5099 Monday - Friday: 8am-11pm
Saturday: 9am-6pm
Canada Energy
Planet Energy 1-866-360-3193  
Reliance Home Comfort 1-855-724-4040  
ACN Premium Technical Support
Customer Care


New Orders
866-951-7683


866-951-7685
Monday - Saturday 8:30 am - 8:30 pm ET
Sunday 8:30 am - 5 pm ET

7 days a week 8 AM – Midnight, ET
Complaints
ACN strives to provide the best customer service possible at every step of customer issue resolution. We value your feedback and our front line team is committed to resolving any product or service issues you might have. You can reach us by phone at 1-888-383-8226, by mail at the address listed above, or by one of the methods provided in the above drop down menus.

Should you be dissatisfied with the resolution provided, a member of our supervisory team will assist you and attempt to resolve the issue to your satisfaction.

Should you still be unable to resolve your issue, you may contact the CCTS for further assistance:

Commissioner for Complaints for Telecommunications Services (CCTS)

CCTS is an independent agency whose mandate is to resolve complaints of individual and small business customers about their telecommunications services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at https://www.ccts-cprst.ca or call toll-free at 1-888-221-1687.