Contact Customer Care

Still not finding the answers to your questions? For an immediate response, our Customer Care centers are available to help.
Please note that all published Customer Care Center times listed below reflect Eastern Time unless otherwise indicated.

ACN Canada
P.O. Box 720,
Postal Station B,
Montreal, Quebec H3B 3K3

Digital Phone, Local & Long Distance and Internet Services
ACN Canada Customer Care
1100 Ave. des Canadiens-de-Montréal
Suite 450
Montreal QC H3B 2S2		 888-383-8226 Monday-Friday: 8am-11pm
Saturday: 9am-6pm
Technical Support 866-913-3445 Monday-Friday: 8am-11pm
Saturday-Sunday: 9am-6pm
High Speed Internet Serviceability Help Line
(verifying service for TELUS customers)		 877-418-3738  
Wireless Service
Questions Before Placing an Order 866-295-0124  
Questions After Placing Order
 866-295-0124 (after receiving a confirmation email)
Maintenance Questions on Existing Account
 866-558-2273 (including changes to plans or devices)
Satellite Television
To Sign Up 866-350-8021 Monday-Friday: 8:30am-9pm
Saturday: 9am-9pm
Sunday: 10am-6pm
Customer Care for Existing Customers 888-759-3474  
Home Security & Automation
ADT Home Security 866-952-0825 Monday-Friday: 8am-12am
Saturday: 9am-12am
Sunday: 10am-10pm
Vivint 877-479-1668 Monday-Friday: 9am-11pm
Saturday and Sunday: 9am-8pm
ACN Mobile World
Customer Care 877-553-5099 Monday-Friday: 8am-11pm
Saturday: 9am-6pm
Canada Energy
Customer Service 1-866-360-3193  
ACN Premium Technical Support
Customer Care 866-951-7683 Monday - Saturday 8:30 am - 8:30 pm ET
Sunday 8:30 am - 5 pm ET